[Notice] Message of Sympathy Regarding the Earthquake in Kumamoto Prefecture and an Update on Our Operations

We would like to express our deepest sympathies to everyone affected by the earthquake centered in the Kumamoto region of Kumamoto Prefecture.

Thank you for your continued patronage of Takeo Onsen Kyoto-ya. As we have received inquiries from guests with upcoming reservations, we would like to provide an update on the current status of our property.

An intensity of 3 on the Japanese seismic scale was recorded in Takeo City, Saga Prefecture, where our property is located. However, no damage has been identified to the building, facilities, or essential utilities. Following safety inspections, we are operating as usual. All services, including accommodation, dining, and hot spring facilities, remain available as normal.

Regarding access to our property, there are currently no road closures or traffic restrictions in the surrounding area, and the Nagasaki Expressway, including the Takeo-Kitagata Interchange, remains open as usual. Rail services on the Nishi Kyushu Shinkansen between Takeo-Onsen and Nagasaki resumed on the evening of July 28. The Sasebo Line, including the Midori and Relay Kamome limited express services, is also operating normally.

However, cancellations and delays continue to affect transportation services in the Kumamoto area, including the Kyushu Shinkansen between Hakata, Kumamoto, and Kagoshima-Chuo. Guests travelling through other areas of Kyushu are kindly requested to check the latest information from the relevant transportation providers before departure.

Should there be any changes to local conditions, we will provide updates promptly through this notice page.

We sincerely hope for the earliest possible recovery of the affected areas.

July 29, 2026

Takeo Onsen Kyoto-ya